Frequently Asked Questions

Childcare Saver Support

Where can I download the Childcare Saver app?
The Childcare Saver app is available for both Apple and Google devices, simply search 'Childcare Saver' on your preferred app store.
What versions of the iOS and Android operating system does Childcare Saver support?
The last two major operating systems are supported. Childcare Saver cannot guarantee complete working functionality for any versions prior the last two major versions.
Can I log in to my Childcare Saver account on a website?
At this stage Childcare Saver is a mobile application only. We will continue to monitor the demand for a self service website.
How do I get support if I have questions or need help?
Please use the Contact Us form to contact our support team.


Who is eligible for Childcare Saver?

At the moment, we are not able to accept any new members. If you are already a member, you no longer have to have a child attending a G8 Education centre to continue participating in Childcare Saver. This means even if your child graduates or you decide to leave, you can still access the great benefits. Please see our Terms and Conditions for full details of eligibility.

Contacting Childcare Saver

Who can I contact if I have any questions about Childcare Saver?
You can contact Childcare Saver by using the Contact Us form. We will get back to you as soon as possible.


How long does it take for my rewards to change from pending to approved?
This can vary depending on the retailers return policy. In most cases, payment will move to an approved status and be available to withdraw to your nominated bank account 30 days after date of purchase
What happens if I have provided the wrong bank account details and the payment to me has been reversed?
We will be notified of the reversal of the bank transfer. You will see this displayed in your transactions within the Childcare Saver app
What happens to rewards that I have earned?

If you have a bank account registered to your Childcare Saver account, we will automatically request a withdrawal to your nominated bank account when the status of all pending transactions transition to approved status.

If you do not have a bank account registered to your Childcare Saver account, we will notify you via email to register a bank account. If pending transactions have transitioned to approved and no bank account has been registered, those rewards will be forfeited.

What does each payment status mean?

There are the two potential statuses that you may encounter when accruing rewards.

Approved - these are cleared rewards from the retailer and available for withdraw to your nominated bank account.

Pending - these rewards have not yet cleared from the retailer. Pending rewards normally occur where your purchase has not yet been paid in full (i.e., layby, deposit on airline flights) or has not passed the retailers return policy timeframes


Will new retailers be added?

We are in regular discussions with new retailers to add them to the program, offering you more choice for shopping and more opportunities to receive rewards. If you have any recommendations of retailers or if you are a retailer yourself and would like to participate, please get in touch with the Contact Us form.

Is there any limit to how much I can shop?

There is no limit to how much you can shop. The more you shop using the app to access retailers, the more rewards you earn. Check the app regularly for current special offers.

Do the rewards I accrue expire?

Rewards earned do not expire and are active for as long as your account is active. The time for rewards to transition from pending to approved varies between retailers and in some instances is linked to their returns policy timeframes. Once your rewards are listed as approved, they can be withdrawn to your nominated bank account.

How soon will my earned rewards show in my Childcare Saver app?

Rewards that you are eligible for will be displayed as pending immediately upon checkout. Once the retailer's return policy timeframe has expired, rewards will transition to approved, allowing you to checkout available balances over $10.00 to your nominated bank account.

How do I know the balance of my earned rewards?

Log in to the Childcare Saver app and on your dashboard you will see your reward balance.

Can I transfer my reward balance to a friend?

Balance transfers are not available. You can invite secondary members to the program which will allow them to contribute to your balance by making purchases by checking out through the Childcare Saver app.

understanding childcare saver

How do I use Childcare Saver?
Download the Childcare Saver app from either the iOS or Play Stores, sign up and start earning rewards.
How often do I receive my cashback on earned rewards?
You can request to withdraw funds from your Childcare Saver account to your bank account as often as you would like, provided you have met the minimum transfer amount of $10.00.
Are there any fees or charges?
There are no hidden fees or charges. Participating in Childcare Saver is absolutely free.
Can I refer a friend or family to use the program to increase the rewards I receive?
Yes! There is no limit to the number of friends and family members that you would like to link to your account so they can benefit from our retailer offers. Any rewards earned by secondary members will be allocated to your account balance. The more members you have linked and the more they shop, the more rewards you will earn.
I'm registered for other loyalty programs. Will this impact my other loyalty programs?
No. Childcare Saver is independent from any other loyalty program in Australia. If you are associated with another loyalty program, you will be able to continue to use both loyalty offerings concurrently.
I'm concerned about providing my personal information. How secure is Childcare Saver?

Childcare Saver is ISO27001 certified so you can be sure that your information is secure both in storage and transmission. Your personal and bank account information is not accessible by anyone because it is encrypted behind a firewall and all data is stored on Australian servers. 

What if I am a secondary member and no longer want to contribute to the primary member’s account?
You can delete your account from the Settings page and will have your details no longer associated to the Primary Member account. If you're encountering issues with deleting your account, please use the Contact Us form to contact Childcare Saver.
If I have been referred by a primary member, am I eligible to receive payment from rewards that I have earned?
No, any rewards received from a referral by a primary member are applied to the primary member account only.
I have made a purchase but why is my purchase not showing in my transactions?
It can take up to seven days for the transaction information to be received by the retailer where you made your purchase. If after seven days the transaction is not appearing in your account, please use the Contact Us form for Childcare Saver to investigate further. Our goal is to ensure that all rewards are displayed and made available to you as soon as possible