Frequently Asked Questions
Childcare Saver Support
Childcare Saver is a benefit to members of a participating Childcare Saver centre. To see if your centre is eligible, go to our participating centres page.
You must also have an active booking at the participating centre within the next 8 weeks, be registered at your centre as the primary carer, have a valid email address and mobile phone number.
Impact on Childcare Subsidy
There is no impact to the calculation of your childcare subsidy by using Childcare Saver
Yes, provided you have a booking within the next 8 weeks you qualify to register for Childcare Saver and receive the same benefits as you would for a regular booking pattern
There is no impact to your public holiday bookings
Accrued rewards have no impact to any holiday discounts that may be offered by the participating centres
Contacting Childcare Saver
If you have a bank account registered to your Childcare Saver account we will automatically request a withdraw to your nominated bank account when the status of all pending transactions transition to approved status.
If you do not have a bank account registered to your Childcare Saver account, we will notify you via email to register a bank account. If pending transactions have transitioned to approved and no bank account has been registered, those rewards will be forfeited and donated to your participating centre.
There are the two potential statuses that you may encounter when accruing rewards.
Approved - these are cleared rewards from the retailer and available for withdraw to your nominated bank account.
Pending - these rewards have not yet cleared from the retailer. Pending rewards normally occur where your purchase has not yet been paid in full (i.e., layby, deposit on airline flights) or has not passed the retailers return policy timeframes
MAXIMISING CHILDCARE SAVER
We are in regular discussions with new retailers to add them to the program, offering you more choice for shopping and more opportunities to receive rewards. If you have any recommendations of retailers or if you are a retailer yourself and would like to participate, please get in touch with the Contact Us form.
There is no limit to how much you can shop. The more you shop using the app to access retailers, the more rewards you earn. Check the app regularly for current special offers.
Use our savings calculator to understand how Childcare Saver can save you money from your everyday purchases to offset the cost of your childcare fees.
Rewards earned do not expire and are active for as long as your account is active. The time for rewards to transition from pending to approved varies between retailers and in some instances is linked to their returns policy timeframes. One your rewards are listed as approved, they can be withdrawn to your nominated bank account.
Rewards that you are eligible for will be displayed as pending immediately upon checkout. Once the retailer's return policy timeframe has expired, rewards will transition to approved, allowing you to checkout available balances over $10.00 to your nominated bank account.
Log in to the Childcare Saver app and on your dashboard you will see your reward balance.
Balance transfers are not available. You can invite secondary members to the program which will allow them to contribute to your balance by making purchases by checking out through the Childcare Saver app.
understanding childcare saver
Childcare Saver is ISO27001 certified so you can be sure that your information is secure both in storage and transmission. Your personal and bank account information is not accessible by anyone because it is encrypted behind a firewall and all data is stored on Australian servers.