Frequently Asked Questions

At the moment, we are not able to accept any new members. If you are already a member, you no longer have to have a child attending a G8 Education centre to continue participating in Childcare Saver. This means even if your child graduates or you decide to leave, you can still access the great benefits. Please see our Terms and Conditions for full details of eligibility.

This can vary depending on the retailers return policy. In most cases, payment will move to an approved status and be available to withdraw to your nominated bank account 30 days after date of purchase

We will be notified of the reversal of the bank transfer. You will see this displayed in your transactions within the Childcare Saver app

If you have a bank account registered to your Childcare Saver account, we will automatically request a withdrawal to your nominated bank account when the status of all pending transactions transition to approved status.

If you do not have a bank account registered to your Childcare Saver account, we will notify you via email to register a bank account. If pending transactions have transitioned to approved and no bank account has been registered, those rewards will be forfeited.

There are the two potential statuses that you may encounter when accruing rewards.

Approved - these are cleared rewards from the retailer and available for withdraw to your nominated bank account.

Pending - these rewards have not yet cleared from the retailer. Pending rewards normally occur where your purchase has not yet been paid in full (i.e., layby, deposit on airline flights) or has not passed the retailers return policy timeframes

We are in regular discussions with new retailers to add them to the program, offering you more choice for shopping and more opportunities to receive rewards. If you have any recommendations of retailers or if you are a retailer yourself and would like to participate, please get in touch with the Contact Us form.

There is no limit to how much you can shop. The more you shop using the app to access retailers, the more rewards you earn. Check the app regularly for current special offers.

Rewards earned do not expire and are active for as long as your account is active. The time for rewards to transition from pending to approved varies between retailers and in some instances is linked to their returns policy timeframes. Once your rewards are listed as approved, they can be withdrawn to your nominated bank account.

Rewards that you are eligible for will be displayed as pending immediately upon checkout. Once the retailer's return policy timeframe has expired, rewards will transition to approved, allowing you to checkout available balances over $10.00 to your nominated bank account.

Log in to the Childcare Saver app and on your dashboard you will see your reward balance.

Balance transfers are not available. You can invite secondary members to the program which will allow them to contribute to your balance by making purchases by checking out through the Childcare Saver app.

Download the Childcare Saver app from either the iOS or Play Stores, sign up and start earning rewards.

You can request to withdraw funds from your Childcare Saver account to your bank account as often as you would like, provided you have met the minimum transfer amount of $10.00.

There are no hidden fees or charges. Participating in Childcare Saver is absolutely free.

Yes! There is no limit to the number of friends and family members that you would like to link to your account so they can benefit from our retailer offers. Any rewards earned by secondary members will be allocated to your account balance. The more members you have linked and the more they shop, the more rewards you will earn.

No. Childcare Saver is independent from any other loyalty program in Australia. If you are associated with another loyalty program, you will be able to continue to use both loyalty offerings concurrently.

Childcare Saver is ISO27001 certified so you can be sure that your information is secure both in storage and transmission. Your personal and bank account information is not accessible by anyone because it is encrypted behind a firewall and all data is stored on Australian servers. 

You can delete your account from the Settings page and will have your details no longer associated to the Primary Member account. If you're encountering issues with deleting your account, please use the Contact Us form to contact Childcare Saver.

No, any rewards received from a referral by a primary member are applied to the primary member account only.

It can take up to seven days for the transaction information to be received by the retailer where you made your purchase. If after seven days the transaction is not appearing in your account, please use the Contact Us form for Childcare Saver to investigate further. Our goal is to ensure that all rewards are displayed and made available to you as soon as possible